Booking & Cancellation policies
Booking Policies for Wine n’ Dine, Classes & Demo n’ Dine
We require a 50 percent deposit to hold reservations, which may be made by WeChat or PayPal. After your reservation is confirmed by email or WeChat we will send you an invoice and/or instructions on how to pay the deposit.
For cancellations made within 48 hours of payment (and provided your event is still at least 7 days away), you may receive a full refund on your payment, minus any third-party service fees.
For cancellations made 7 days or more prior to the start of your event, you may receive a refund minus a cancellation fee of (175RMB) $30US and third-party service fees. Or you may choose one of the compensation options below.
We regret that no refunds are given on cancellations made within 7 days of the start of your event. However, if your cancellation is made more than 48 hours prior to the start of your event, you may:
-- Change the date of your reservation without a fee (based on availability).
-- Or receive credit & gift vouchers of an equal amount of your deposit towards a future reservation.
Due to the small, personalized nature of our venue, we regret that we cannot offer compensation for cancellations made within 48 hours of your event.
Thank you for understanding.